Posting before calling
An unannounced parcel has to be matched to an order by hand at the other end, which is slower and occasionally fails. One telephone call first removes the whole problem.
Breathizen Refund Policy
The route is clear and the machinery behind it is real. Three of the rules that decide whether any of it is worth anything were never published, and the window is shorter than one bottle.
Written by the Breathizen editorial team·Last updated October 11, 2026·How this page was checked
Quick answer
To claim a refund on Breathizen, call the order desk on +1 (302) 200-3480 with the order ID from your confirmation email, or write to [email protected]. Returns go to 650 Fifth Avenue, Floor 10, New York, NY 10019, with your full name, the order email and the order ID on a sheet inside the parcel. Return shipping is paid by the buyer and a tracked service is advised. Expect three to five business days for the desk to credit the refund once the return has been processed, then a further five to ten days for the money to appear on the card. The window is 60 days from the date of purchase, and the sales side separately asks for at least 30 days of use before a claim. The arithmetic is the part most buyers will not have done: a bottle is 60 mL at 0.60 mL a day, so one bottle is 100 days of product, three bottles 300 and six bottles 600, every one of them longer than the window they were bought under. Three rules were not published at all: whether an opened bottle qualifies, whether a restocking fee applies, and whether a multi-pack can be partly returned.
The refund policy, in full
| What the pack says | |
|---|---|
| Window | 60 days from the date of purchase |
| Use asked for before a claim | At least 30 days, per the sales side |
| What is refunded | Not itemised — money back is the whole of the wording |
| Return postage | Paid by the buyer. Use tracking |
| Where to start a claim | +1 (302) 200-3480 with the order ID |
| Email route | [email protected] |
| Returns address | 650 Fifth Avenue, Floor 10, New York, NY 10019 |
| What goes in the parcel | Full name, order email, order ID |
| Time to credit | 3–5 business days after processing |
| Time to appear on the card | A further 5–10 days |
| Opened bottles | Not published |
| Restocking fee | Not published |
| Partial returns on multi-packs | Not published |
How to claim, step by step
Find the order email and the date on it
The window runs from the date of purchase, not from delivery and not from your first dose, so the confirmation email is the only record you hold of when the clock started. It also carries the order ID. Put a reminder at day 55 while you are looking at it: that one is ours, and it leaves time to call, pack and post.
Call +1 (302) 200-3480 first, with the order ID
Starting on the phone means the parcel can be matched to an order when it lands. This is the order desk, and [email protected] is its email address. The website address, [email protected], handles pages, typos, privacy and press — it cannot see your order or start a refund.
Ask the three unanswered questions while somebody is on the line
Whether an opened bottle qualifies, whether a multi-pack can be partly returned, and whether a restocking fee applies. None of the three is stated anywhere in what was supplied to this desk, and on a six-bottle order all three change what the window is worth.
Write the three details on a sheet, inside the box
Full name, the email address the order was placed with, and the order ID. A parcel with no paperwork is matched by hand at the other end, which is how refunds end up slow.
Send it to 650 Fifth Avenue, Floor 10, New York, NY 10019
Not the office address: the brief gives 345 Hudson Street, Floor 16, New York, NY 10014 for the office and this Fifth Avenue address for returns. No manufacturer or distributor is named anywhere in anything supplied to us, so there is no third address to consider.
Pay the postage and keep the tracking number
Return shipping is the buyer's. Keep the number until the money lands rather than until the parcel is marked delivered — an untracked parcel that does not arrive cannot be shown to have been sent, and on a six-bottle box that is $294.
Wait out two separate windows
Three to five business days for the desk to credit it, then five to ten days for the card. The second window belongs to your bank rather than to them, and a fortnight in total is an ordinary outcome.
The three rules nobody published
A refund window is only as good as the conditions attached to it, and on this product three of those conditions are absent from everything we were given. We are not guessing at them in either direction, because a guess that flattered the product would be as useless to you as a guess that did not.
Does an opened bottle qualify? This is the one that matters most, because a supplement you have not opened is a supplement you have not tried — and the sales side is asking for thirty days of use before a claim, which can only be done with an opened bottle. A window that covers sealed bottles only is a returns policy rather than a satisfaction guarantee. Nobody told us which this is. The two statements do at least point the same way, but an inference is not a term.
Is there a restocking fee? A percentage deducted on return is common in this industry and entirely legitimate when it is disclosed. Nothing in this pack discloses one, and nothing in it rules one out. On a $294 order a fee you did not know about is the difference between a refund and a partial refund.
Can a multi-pack be partly returned? On this product that is the whole question. The six-bottle kit is 600 days of supply bought against a 60-day window. If you decide at week eight that it is not working, you are holding one part-used bottle and five sealed ones. Whether that is one return, six, or none at all is not published anywhere, and the answer decides whether the window covers everything you bought or a tenth of it.
None of those three is a criticism of the policy. They are gaps in what was published to us, and the fix costs one telephone call. On a product that publishes no Supplement Facts panel and no amount for any of its five named ingredients, the refund window is the only enforceable promise in the transaction — which makes its small print worth more here than almost anywhere else.
Why we do not simply assume
Because the assumption that flatters the product is that everything is allowed, and the assumption that flatters the page is that nothing is. Neither is a fact, so we print the blank and tell you who left it.
How the window lines up with each pack
Four pumps a day is 0.60 mL by the label's own figure, and the bottle holds 2 oz / 60 mL. 60 mL ÷ 0.60 mL is 100 days, so a bottle is a hundred days of product rather than the thirty this shelf normally assumes. That single sum moves every pack to the wrong side of the window. Against 60 days:
One bottle, $89, 100 days. The window closes on day 60 with 40 days of liquid still in the bottle. This is the pack a sixty-day guarantee covers most of, and even here you cannot finish it inside the period in which you are allowed to change your mind. The longest of the ten supplied reviews runs to day 60 — the day the window shuts.
Three bottles, $177, 300 days. The window closes with 240 days left, around eight months of product. This is the pack the brand's own summary names as most popular, and six of the ten supplied reviews describe buying it. At $0.59 a day it is also the point at which partial returns stop being a theoretical question.
Six bottles, $294, 600 days. About twenty months of product under a window that closes after two. The last bottle in that box is opened more than a year and a half after the guarantee expired. It is also the cheapest pack per day at $0.49, so the cheapest option and the most exposed option are the same option, and nothing on the sales side points that out.
Then take the brand's own timing out of what is left. Its review summary says most people wait three to six weeks to notice anything, whatever Fast-Acting Spray on the front suggests, and the sales side separately asks for 30 days of use first. At six weeks you are 42 days in with roughly 18 days left to decide, telephone the desk, pack a parcel and post it. That fortnight and a half is the real decision period, not two months.
Why this policy is written in plain words
Because a refund policy that cannot be understood on one reading is not really a policy, it is a discouragement.
Everything on this page is a term we were actually given, written out in ordinary English with no defined-term appendix and no cross-references to other clauses. Where a term was not given to us, the row says not published rather than being quietly filled with something standard.
Three of those blanks are real and they matter: whether an opened bottle can be returned, whether a restocking fee applies, and whether part of a multi-pack can be sent back. All three are worth asking about before you buy, on +1 (302) 200-3480, because the answer may change which pack you choose — and on a six-bottle order it changes it a great deal.
If a term you were told on the phone differs from what is on this page, tell us. The page will be corrected and the date at the foot will move forward.
The one sentence that matters most
The window runs 60 days from purchase, not from delivery and not from your first dose. Every other detail on this page is administration; that sentence is the one that decides whether a claim is in time.
Three ways a valid claim goes wrong
Sending without tracking
Return postage is paid by the buyer, and an untracked parcel that does not arrive cannot be shown to have been sent. The tracking number is the only evidence you will hold, and on a six-bottle box it is covering $294.
Counting one window instead of two
3 to 5 business days to credit, then 5 to 10 days on the card. A fortnight is an ordinary outcome and is also exactly when most people assume something has gone wrong.
Breathizen Refund Policy: common questions
What is the guarantee?
A 60-day window from purchase, and the sales side also asks for at least 30 days of use before a claim. Those together leave roughly a month of real decision time. Claim by calling +1 (302) 200-3480 with the order ID. Return shipping is the buyer's cost and tracking is advised. Refunds are quoted at 3–5 business days to credit, then 5–10 days to appear on the card.
What does the guarantee not say?
Three things we would want to know and could not find: whether an opened bottle qualifies, whether a multi-pack can be partly returned, and whether a restocking fee applies. Confirm all three on the phone before you buy a multi-pack.
Does the guarantee cover the whole supply?
No, and it is not close. The window is 60 days. One bottle is 100 days, three bottles 300 and six bottles 600. Set that beside the brand's own figure that most people wait three to six weeks to notice anything: at six weeks you are 42 days in with 18 days left to ask for your money back.
How do I return it?
Call +1 (302) 200-3480 with your order ID and ask for a return. Send your full name, email and order ID with the parcel to 650 Fifth Avenue, Floor 10, New York, NY 10019. Return shipping is your cost — use a tracked service, because an untracked parcel that does not arrive is your loss.
How long does a refund take?
Quoted as 3–5 business days after they credit it, then a further 5–10 days to appear on the card. Keep the order email and the tracking number for the return until the money is actually back.
Which number do I call?
+1 (302) 200-3480 for anything to do with an order — tracking, a change, a cancellation or a refund. Have the order ID ready. For questions about this website rather than an order, email [email protected].
What should I ask before I buy?
Four things, and we would ask all four. What are the milligram amounts of the five ingredients? Does the bottle have a dropper or a pump, and if it is a dropper, how many drops is four pumps? Can I see the certificate of analysis for lot B-26/BR-1164? And does an opened bottle qualify for the refund? Ask by email so you have the answers in writing.
If you are going to try Breathizen, try it this way
One bottle is 100 days against a 60-day window, so no pack can be finished inside it. The smallest is still the smallest bet: $89, $0.89 a day, and the only one that does not commit you to years of a product whose amounts are not published.
The struck-through figures are $179, $537 and $1,074 — which is $179 multiplied by one, three and six. A crossed-out price is a claim about what something used to sell for, and no date is given on which this product sold at $179 a bottle. We print the struck figures because they are on the offer, and we print this note beside them because a reader deserves to know they are arithmetic rather than history. · window runs from purchase · no subscription · not for under 18, pregnancy or nursing